# SAMUEL AYOMIDE ADISA - DevOps-focused IT Professional
Source: https://hello.cv/samueladisa
samuelayomideadisa@gmail.com | +2348148263233 | Ibadan

## Links
- Email | samuelayomideadisa@gmail.com
- Phone | +2348148263233

## About
Highly motivated DevOps-focused IT professional with 2+ years of experience in optimizing IT support, system troubleshooting, and infrastructure management. Proven ability to enhance system reliability and efficiency through hands-on expertise in Linux, Docker, Git, CI/CD pipelines with GitHub Actions, and cloud-based tools. Adept at resolving complex technical issues and collaborating with development teams to build scalable, automated deployment systems that reduce resolution times and improve operational stability.

## Work
### DevOps Trainee (NYSC) | Send24
Built and optimized CI/CD pipelines using GitHub Actions, gaining hands-on experience in Docker, Linux administration, and Git version control in a live development setting.
- Developed and implemented CI/CD pipelines using GitHub Actions, automating testing and deployment workflows to enhance software delivery speed and reliability.
- Applied hands-on expertise in Docker containerization, Linux system administration, and Git version control within a live development environment, optimizing system performance.
- Collaborated cross-functionally with development teams to refine deployment pipelines, implement system reliability practices, and optimize infrastructure, improving overall system stability.
### IT Support Intern | IT Service Africa (ITSA)
Managed L1/L2 support tickets across Windows and cloud environments while administering Google Workspace and contributing to IT process automation.
- Successfully resolved 10-20 L1/L2 support tickets monthly across diverse Windows and cloud environments, ensuring seamless operation of hardware, software, VPN, and email systems.
- Administered Google Workspace, managing user accounts, password resets, 2FA enforcement, and domain/hosting configurations for enhanced security and operational efficiency.
- Documented critical IT processes and actively contributed to automation initiatives, significantly reducing resolution times for recurring technical issues.
### Technical Support VA | Building Wealth Empire
Resolved software, hardware, and connectivity issues, supported digital platforms, and optimized IT tools to enhance user experience and reduce recurring issues.
- Successfully resolved a wide range of software, hardware, and connectivity issues, while also providing critical support for webinar setups and digital platform maintenance.
- Enhanced user experience by optimizing IT tools and developed comprehensive troubleshooting documentation, significantly reducing resolution time for recurring issues.
### Freelance IT Specialist | Fiverr
Provided remote IT support, network configuration, and security hardening services to multiple clients, cultivating a repeat-business client base through quality and documentation.
- Delivered comprehensive remote IT support, network configuration, website maintenance, and security hardening services to a diverse client portfolio.
- Cultivated a strong repeat-business client base by consistently delivering high-quality solutions, thorough documentation, and user-friendly guides, enhancing client satisfaction.
### IT Trainee | New Horizon
Configured and monitored IT systems, performed data backups, and resolved network issues, gaining practical IT infrastructure experience.
- Configured and continuously monitored critical IT systems, performing regular backups and maintaining data integrity to ensure operational continuity.
- Successfully completed CompTIA A+ and Network+ training, gaining hands-on experience in IT infrastructure, system configuration, and network troubleshooting.

## Education
### Send24 Ibadan | National Service
### Federal University of Agriculture, Abeokuta (FUNAAB) | Computer Science
- IT Support
- Networking
- Data Security
- Operating Systems
- Cybersecurity
- DevOps
- Cloud

## Languages
- English

## Certificates
### Cybersecurity Fundamentals
Coursera (Google Sponsored) | 2023-12-01
### Technical Support Fundamentals
Coursera (Google Sponsored) | 2023-10-01
### CompTIA Network+
New Horizon | 2023-09-01
### CompTIA A+
New Horizon | 2023-08-01

## Skills
### IT Support & Operations
- IT Support
- Troubleshooting
- L1/L2 Support
- Hardware Troubleshooting
- Software Troubleshooting
- Connectivity Issues
- Email Support
- VPN Support
- System Monitoring
- IT Documentation
- Knowledge Base
- User Experience Optimization
### System Administration
- Linux System Administration
- Ubuntu Server
- macOS
- Windows
- Google Workspace Administration
- User Account Management
- Password Resets
- 2FA Enforcement
- Domain Management
- Hosting Management
- Data Integrity
- Backups
### DevOps & Automation
- Git
- Version Control
- GitHub Actions
- CI/CD Pipelines
- Automated Testing
- Deployment Workflows
- Docker
- Containerization
- Bash Scripting
- Infrastructure Optimization
### Networking & Security
- Network Configuration
- VPN Management
- TCP/IP
- DNS
- Remote Desktop
- Cybersecurity Fundamentals
- Security Hardening
### Cloud & SaaS Tools
- Cloud Infrastructure Concepts
- Google Workspace
- Slack
- Okta

## References
### Dr. Charles Uguwunna
Federal University of Agriculture Abeokuta, Ogun State, ugwunnaco@funaab.edu.ng, +2348131519257
### Pst. Adisa Ayodele
Federal Polytechnic Ede, alomeadisa@gmail.com, +2348034957568

## Projects
### DevOps Learning Lab
A personal project focused on provisioning a Linux server, containerizing applications with Docker, implementing Git branching strategies, and setting up CI/CD automation with GitHub Actions.

## Source
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